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Our Official Communication Policy

To ensure efficient, accurate, and reliable support for our global community, email is our exclusive and official channel for all communication.

This policy allows us to maintain a clear record of your inquiry and direct it to the correct department. We respectfully request that you do not use social media DMs, text messages, or other platforms for official matters or support requests.

Response Time: Our team is dedicated to responding promptly. If you do not receive a reply from us within 48 hours (2 business days), we kindly request that you send a follow-up by replying to your original email. This is the most effective way to “knock again” and ensure your message receives attention.

We appreciate your cooperation in helping us maintain an organized and effective support system.